Returns
We offer a 28 day no-hassle refund policy. Proof of purchase is required for all refunds or exchanges. Items can be returned for free in-store or by post at the buyer's expense. Items being returned must be unopened and in original condition and packaging. The item must be in pristine condition.
If returning via post, please enclose your name, phone number and order number and send to:
McGreevys Toys Direct
Bridge St
Westport
Co. Mayo
F28 DY89
If returning items by post, this will be at the buyer's expense. Please ensure items are packaged appropriately and we recommend you use recorded delivery. Shipping costs are non-refundable. If you received free delivery, €5.99 will be deducted from your refund to cover delivery expenses.
Should you receive an item which has been damaged in transit to you, please notify us by email at info@toysdirect.ie within 48 hours of receipt of the delivery. Please also include photos of any damage.
In the event of a faulty item, please contact us by email at info@toysdirect.ie and we will arrange a replacement/refund as required - no return postage costs will apply for faulty items.
This does not affect your statutory rights.
Your right of withdrawal
In addition to our general Refund Policy above, if you are contracting online as a consumer and are an EU resident, the EU Consumer Rights Directive provides that you may cancel a contract at any time within 14 days, beginning on the day after you receive the products.
If you have purchased products from the website and you decide to cancel your order, the Directive provides that you must advise us within 14 days of receipt of the products. You can email us at info@toysdirect.ie stating your wish to cancel your contract and quoting your name and order reference number.
Or you can inform us in writing at the following postal address:
McGreevy's Toys Direct
Bridge St
Westport
Co. Mayo
F28 DY89
You must return the items to us at the above address (See Returns policy above for details on returning items). You will be responsible for any cost incurred or risk in returning products. You have a legal obligation to take reasonable care of the products while they are in your possession and you will be responsible for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics and functioning.
Under the Directive, if you fail to inform us within 14 days you will not have a right to cancel the contract and return the products. This does not affect your statutory rights and you may still be able to return products under our General Refund Policy.
LEGO
In the unlikely event your LEGO set is missing pieces, please visit the following link where LEGO will arrange replacement parts directly for you:
https://www.lego.com/en-ie/service/replacement-parts/missing