Returns & Refunds

Changed your mind?

You may return any product (excluding gift vouchers) for a full refund within 28 days of receiving your order. Items are returned at the customer's own expense. We recommend you securely package the items and obtain insurance/proof of postage as McGreevys Toys Direct accepts no responsibility for items lost or damaged in transit.
Items must be in their original packaging and in pristine condition.
Please enclose a note with your name, phone number and order number and send to: McGreevys Toys Direct, Bridge St, Westport, Co. Mayo F28 DY89
Items may also be returned in person to our store in Westport at the above address.

Received an item that is faulty or damaged in transit?

Should you receive an item which has been damaged in transit to you, please notify us by email at info@toysdirect.ie within 48 hours of receipt of the delivery. Please also include photos of the damage.
In the event of a faulty item, please contact us by email at info@toysdirect.ie and we will arrange a replacement/refund as required - no return postage costs will apply for faulty items.
This does not affect your statutory rights.

LEGO

In the unlikely event your LEGO set is missing pieces, please visit the following link where LEGO will arrange replacement parts directly for you: